Privacy Policy

Last updated: 14 August 2026

Westflow Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit our website, contact us or interact with Westflow.

Who we are

Westflow Limited is a company registered in England and Wales.

Company number: 09556718
Registered office: 17 Westfield Road, Surbiton, England, KT6 4EL
Website: westflow.co.uk
Email: info@westflow.co.uk
Telephone: 020 8702 0040

For the purposes of UK data protection law, Westflow Limited is the data controller responsible for your personal information.

Information we may collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • information you provide through an enquiry or contact form;

  • correspondence between you and Westflow;

  • information relating to services you enquire about or purchase;

  • your marketing preferences;

  • technical information about your use of our website, such as browser type, device type and pages visited; and

  • information collected through cookies and similar technologies.

We only collect information that is relevant to our relationship with you and the services we provide.

How we use your information

We may use your personal information to:

  • respond to enquiries;

  • provide information about Westflow and our services;

  • provide services you have requested;

  • communicate with existing and prospective customers;

  • manage our relationship with you;

  • process transactions or payments where applicable;

  • operate, maintain and improve our website;

  • understand how visitors use our website;

  • protect our website and business from fraud, misuse or security threats;

  • comply with legal and regulatory requirements; and

  • send marketing communications where we are legally permitted to do so.

We do not sell your personal information.

Our lawful basis for using your information

UK data protection law requires us to have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.

Legitimate interests
Where processing is reasonably necessary for operating and developing Westflow, responding to enquiries, maintaining customer relationships, improving our website or protecting our business.

Consent
Where you have specifically agreed to us using your information, for example for certain marketing communications or website technologies.

Legal obligation
Where we need to process information to comply with a legal or regulatory requirement.

Where we rely on consent, you can withdraw that consent at any time.

Marketing

We may occasionally send you information about Westflow, our services or relevant updates where you have asked to receive them or where we are otherwise legally permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in an email or by contacting us at info@westflow.co.uk.

Cookies

Our website may use cookies and similar technologies to help it operate correctly, remember preferences, understand how the website is used and, where applicable, support marketing activities.

More information can be found in our Cookie Policy.

Where consent is legally required, optional cookies will not be used until you have made your choice.

Who we share information with

We may use trusted third-party organisations to help us operate our business and provide our services.

These may include:

  • website hosting and website platform providers;

  • email and communication providers;

  • customer management systems;

  • analytics providers;

  • payment processors;

  • IT and security providers;

  • professional advisers; and

  • other suppliers who provide services on our behalf.

These organisations may process information only where necessary to provide their services to us.

We may also disclose information where required by law or where necessary to protect our legal rights.

International transfers

Some of the technology providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure suitable safeguards are in place in accordance with UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and business requirements.

Retention periods vary depending on the type of information and our relationship with you.

When information is no longer required, we will securely delete or anonymise it.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of storing or transmitting information online can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how your information is used;

  • object to certain uses of your information;

  • receive certain information in a portable format; and

  • withdraw consent where we rely on consent to process your information.

You can exercise your rights by contacting us at info@westflow.co.uk.

There is normally no charge for making a request.

Your right to object

You have the right to object to certain processing of your personal information where we rely on legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

Please contact info@westflow.co.uk if you wish to exercise this right.

Complaints

If you have concerns about how Westflow uses your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Further information is available on the ICO website.

Links to other websites

Our website may contain links to websites operated by other organisations.

Westflow is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy information provided by any external website you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The latest version will always be published on our website with the date it was last updated.

Contact us

If you have any questions about this Privacy Policy or how we use your information, please contact:

Westflow Limited
17 Westfield Road
Surbiton
England
KT6 4EL

Email: info@westflow.co.uk
Telephone: 020 8702 0040